Services
About Mphasis
It is time to move into the next realm of evolution with Generative AI and Conversational AI solutions. From the launchpads of personalized automation, intelligent decisioning, and focused industry solutions, how can we create ‘AI as an Experience’ for business users?
At Mphasis.AI, we create composable experiences using AI. From creating hyper-personalized interfaces for building business workflows to creating domain-centric solutions, to enabling intelligent decisions and to implementing automation that reimagines the process itself - this is the AI value we deliver to business across the globe.
In addition, Mphasis’ Gen AI Center of Excellence fosters innovation and delivers customized outcomes of cost, efficiency gains, speed, and service reliability. Our future-ready contact center offerings in the experience transformation space leverage Kore.ai's technology expertise and Blink’s evidence-driven conversational design to deliver cost-effective modernization and enhanced market-share growth for contact centers.
Mphasis NeoZetaTM - The Generative AI-based Enterprise Modernization Platform
Our extensive experience with complex modernization projects emphasized the need to move away from code conversion as the primary means of accelerating modernization. Identifying that just black box code conversion is not sufficient in modernizing enterprise grade applications, we shifted focus towards learning the business logic from existing code and other documentation. Mphasis NeoZetaTM is an innovative platform that tackles the challenge of enterprise application modernization.
Mphasis NeoZetaTM offers full transparency into the re-learning process so organizations can modernize mission-critical systems with confidence. It accelerates modernization of legacy applications (written in languages like COBOL, Java etc.) to reduce re-learning time by >50%. NeoZetaTM design avoids black-box conversions and with the help of open standards and knowledge graph technologies, ensures both humans and AI agents can participate in the modernization journey. The platform unleashes enterprise knowledge hidden in code and other technical artifacts and documents, offering virtually unlimited shelf-life for the software systems developed on NeoZetaTM
Key benefits of Mphasis NeoZetaTM include:
NeoZetaTM pilot programs across diverse industries (including a multi-national wealth management organization and large North American railway operator) has shown its ability to adapt to individual organization taxonomies successfully. KNOW MORE
Mphasis NeoCruxTM
Mphasis NeoCruxTM on the other hand is focused on significantly improving software engineer’s productivity by streamlining the Software Development Lifecycle with the help of Generative AI (Gen AI) powered Agent Orchestrator. It supports all critical resources within agile teams to deliver measurable acceleration in Idea2Launch IT Value Stream. The first release is an in-IDE assistant for software engineers, that will be followed by an AI-powered requirement engineering workbench for product owners. NeoCruxTM platform extends beyond basic agent orchestration; its enterprise edition is fueled by powerful personalized AI assistance for engineers that learns and adapts to individual engineers’ behaviors.
Key benefits of Mphasis NeoCruxTM include:
Mphasis NeoCruxTM basic edition will be available on Microsoft Visual Studio Marketplace and will provide out-of-the-box integration into GitHub Copilot.
We believe Mphasis NeoZetaTM and NeoCruxTM will be game changers for engineers and organizations. Mphasis NeoZetaTM transforms enterprise application modernization by unlocking hidden knowledge in code, non-code artifacts like architecture documents, meeting transcripts etc, while NeoCruxTM bridges the gap between innovation and efficiency by seamlessly integrating essential tools and harnessing the transformative capabilities of Gen AI agents.
NeoZetaTM Re-learning Agents converse well with Mphasis NeoCruxTM forward engineering Agents to provide a complete software engineering ecosystem for knowledge-driven development. NeoZetaTM will be available on the ‘Gen AI Foundry for Financial Services’, a collaboration between AWS and Mphasis.AI business unit. KNOW MORE
Intelligent orchestration through composable platforms is the cornerstone of our Generative AI strategy. We stitch together the strong frameworks of our generative AI solution portfolio to empower businesses to achieve a step change in business automation of their desired outcomes.
This is the unique experience we provide to business users. With a potent mix of multiple LLMs orchestrated to serve your use cases, our own assets (e.g., AI models, data sets, libraries, solutions and interfaces), and a powerful partner network of leading product companies like Kore.ai and Workfusion plus all three hyperscalers, we build multi-faceted archetypes for
Contact center transformation
Engineering productivity
Experience transformation
Business operations transformation
IT Ops transformation
Our versatile Generative AI and Conversational AI solutions enable organizations across industries and regions to create personalized experiences, create new revenue streams and unleash efficiency and growth at scale.
Through our cloud hyper-scaler marketplaces, we provide solution offerings and professional consulting services through AWS and Azure for AI, ML and Quantum offerings.
Mphasis on Azure Marketplace
Multiple preferred solutions on AI, ML and analytics offered as cognitive solution offerings through Azure.
Al & ML Solution Listing
Additionally, we enable assessment offers, proof-of concepts and design thinking workshops on a custom basis as well as through cloud providers.
Consulting Services Listing
Mphasis Generative AI Blueprint on Microsoft Solutions
A strategic plan structured over a 10-week timeline, ensuring a step-by-step approach to the implementation of
Microsoft Azure OpenAI solutions.
Mphasis on AWS Marketplace
We are the Market Leader in ML & Quantum Solutions on AWS Marketplace - and our listings target practical, high-value use cases that can deliver immediate impact and ROI in critical enterprise business processes and operations.
AWS Marketplace Listings
A leading US-based healthcare services provider transformed their IT operations leveraging Mphasis.ai’s solutions to achieve 25-35% auto-resolution of tickets, 30% TCO reduction and enhanced user experience through self-serve capabilities, workflow automation and zero-touch fulfilment.
Mphasis.ai enables a technology-driven patient services company to transform their specialty drugs rollout program. Leveraging advanced conversational assist apps, our solution could generate accurate, precise, trustworthy, competitive and differentiated information to roll out a greater number of drug programs at speed and scale
Mphasis.ai enabled a leading US-based healthcare services provider to transform their claims adjudication through AI-driven interventions of automated data extraction, document classification, claim eligibility determination, claims validation and adjudication and enhancement of workflow efficiency. The average turnaround time for end-to-end claims processing has shrunk from 3-5 days to just 5 hours now.
