AUTOMATED PROCESSES THROUGH ENTERPRISE-WIDE, EVENT-DRIVEN DIGITAL OPERATIONS PLATFORM

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CLIENT

A specialist railway firm was facing below mentioned challenges -

High operational costs
Improve customer experience
Need to improve quality

SOLUTION

Mphasis enabled the client to build an enterprise wide, event-driven digital operations platform with composable microservices encompassing cloud-ready platforms, business capabilities and services. SaaS API gateways and mobile Backend-as-a-Service (mBaaS) were created in an event-driven API architecture.

BENEFITS

Achieved lowered cost, and enhanced customer experience and control through automation framework

52 processes were automated, freeing 25+ FTEs

Improved efficiency in all business lines

100% compliance adherence